At Ulmaz, we stand firmly behind the quality of our jewelry. Our comprehensive 2-year warranty, starting from the date of your purchase, is a testament to our commitment to you. Here’s what our Ulmaz Warranty covers:

1. Craftsmanship and Materials: For 2 years following your purchase, we ensure protection against any defects in the material or craftsmanship of your Ulmaz jewelry.
2. Expertly Crafted: Our pieces are handcrafted with meticulous attention to detail, using responsibly sourced materials. Our confidence in our quality is why we offer a 2-year coverage.
3. Limitations of the Warranty:
   • Exclusions: Our warranty does not cover lost items, normal wear and tear damages (such as scratches, bent rings, or broken chains), improper use or storage, or any alterations made by third-party services.
   • Third-Party Vendors: Items purchased from third-party vendors (not directly from Ulmaz.com or our physical stores) are not covered under our warranty. Please contact the original seller for support.
   • Outside Services: To maintain your warranty, we advise against having your Ulmaz jewelry altered or repaired by external jewelers. This includes resizing or any repair work, as it voids the possibility of a refund or replacement in case of subsequent defects.
4. Warranty Claims: For any warranty-related queries, please fill out our warranty form. Our team will respond within 1-2 business days with further instructions.
   • Warranty Form: [Submit Here]
5. Quality Assurance: In the interest of continuous improvement, we may request the return of defective items for inspection and quality analysis.
6. Promotional Items: Please note that certain promotional products may be excluded from our warranty.