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FAQs

Below are some of are common questions

Our jewelry pieces are crafted with the utmost care and attention to quality. We offer a range of materials to suit your preferences and budget, including:

18k Solid Gold: Our 18k solid gold jewelry is made from 75% pure gold, ensuring a luxurious and enduring piece that radiates timeless elegance.

14k Solid Gold: For those seeking high-quality jewelry with a slightly lower gold content, our 14k solid gold collection is an excellent choice, consisting of 58.3% pure gold.

Sterling Silver: If you appreciate the cool, lustrous beauty of silver, our sterling silver jewelry is crafted from 92.5% pure silver, resulting in stunning pieces that complement any style.

Gold Vermeil: Looking for the allure of gold without the full price tag? Our gold vermeil jewelry features a thick layer of 18k gold plating over sterling silver, combining the richness of gold with affordability.

No matter which material you choose, you can trust that our jewelry is made to the highest standards, ensuring both lasting beauty and durability.

Yes, our jewelry items are crafted with materials that are known for their hypoallergenic properties. We understand that skin sensitivities can be a concern, and we want you to enjoy our jewelry comfortably.

Our materials, including 18k solid gold, 14k solid gold, sterling silver, and gold vermeil, are carefully selected for their hypoallergenic qualities. These materials are less likely to cause irritation or allergic reactions, making them suitable for a wide range of skin types.

However, individual reactions may vary, so if you have known allergies or sensitivities to certain metals, we recommend performing a patch test or consulting with a dermatologist before wearing new jewelry.

Rest assured, we prioritize your comfort and safety when crafting our jewelry pieces.

Determining your ring size is easy! Simply follow the step-by-step guide linked here: Ring Size Guide.

Our comprehensive ring size guide will walk you through the process, providing clear instructions and tips to help you find your perfect fit. Whether you're measuring an existing ring or using a printable ring sizer, we've got you covered.

If you have any further questions or need assistance, please don't hesitate to contact our customer support team. We're here to help you every step of the way.

Yes, we offer customization and personalization options for select collections.

One of the ways you can personalize your jewelry is through engraving. In certain collections, we provide the option to add a special touch to your pieces by engraving names, dates, initials, or meaningful messages. This adds a unique and sentimental element to your jewelry, making it truly one-of-a-kind.

To explore our customization options and check if engraving is available for your desired product, please visit the product page for more details or contact our customer support team for assistance.

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If you have any questions or encounter any hiccups during your shopping experience, please don't hesitate to get in touch with our dedicated customer support team. We're here to make sure your shopping journey with us is as seamless and enjoyable as possible.

Yes, we understand the importance of presentation when it comes to gift-giving. That's why we offer a variety of gift wrapping options to add that extra touch of elegance to your jewelry purchase.

During the checkout process, you will have the opportunity to choose from our selection of gift wrapping options. Whether it's a special occasion, holiday, or a "just because" gift, you can select the perfect packaging to make your gift even more memorable.

If you have any specific requests or instructions for gift wrapping, you can also provide them during checkout, and our team will do their best to accommodate your preferences.

We believe that a beautifully wrapped gift is the perfect complement to our exquisite jewelry, and we're here to make your gift-giving experience truly exceptional.

If you need to make changes to your order or cancel it after it's been placed, we recommend getting in touch with our dedicated support team as soon as possible. Our support team will be able to assist you in checking the status of your order and determining if any modifications or cancellations are possible.

Please note that order modifications or cancellations may be subject to certain conditions and timeframes, depending on the status of your order and the specific items involved. Our team will work diligently to accommodate your request to the best of their ability.

To request any changes or cancellations, contact our customer support team with your order details, and they will guide you through the process.

We're committed to providing you with the best possible assistance to ensure a smooth and satisfying shopping experience.

Tracking your order is easy! Shortly after your order is placed, you will receive an email containing all the details of the shipping status and tracking options. This email will include a link or instructions on how to track your order in real-time.

To track your order:

Check your email: Look for the confirmation email we sent you after your purchase.

Find the tracking information: Inside the email, you will find a link or a specific set of instructions on how to access your order's tracking information.

Follow the provided link or instructions: Click on the link or follow the steps provided to access the tracking details for your order.

Stay updated: Keep an eye on your order's progress as it makes its way to your delivery address. You can check the estimated delivery date and monitor any status updates.

If you have any questions or encounter any issues while tracking your order, our customer support team is here to assist you. Feel free to reach out to us for any additional information or assistance you may need.

We want to ensure that you can conveniently follow the journey of your order from our store to your doorstep.